Overview
RYDGE Media ("RYDGE," "we," "us," or "our") operates an SMS notification program that delivers transactional lead alert messages to clients who have provided consent to receive text messages. This page documents our opt-in consent process, verbal consent script, and program disclosures as required by the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and Twilio's Acceptable Use Policy.
These messages are transactional and operational in nature. They notify active RYDGE Media clients when new leads are generated through their campaigns. They are not promotional or marketing messages.
SMS Program Details
| Program Name | RYDGE Media Lead Alerts |
| Sender | RYDGE Media (toll-free number) |
| Message Type | Transactional lead notifications and campaign activity alerts |
| Recipients | Active RYDGE Media clients who have verbally consented during onboarding |
| Message Frequency | Varies based on lead and campaign activity; up to several messages per day during active campaigns |
| Rates | Message and data rates may apply depending on your mobile carrier and plan |
| HELP | Reply HELP to any message for assistance, or email hello@rydgemedia.com |
| STOP / Opt-Out | Reply STOP to any message at any time to opt out. A confirmation will be sent and no further messages will follow. |
| Supported Carriers | All major US carriers. Carriers are not liable for delayed or undelivered messages. |
Opt-In Method: Verbal Consent
RYDGE Media collects consent via a verbal opt-in process conducted during the client onboarding call. The RYDGE team member reads the following script to the client and records their affirmative response before enrolling their mobile number in the SMS program.
Consent records, including the date, time, phone number, and name of the RYDGE team member who collected consent, are maintained in our internal CRM for compliance purposes.
Onboarding Call Script
Verbal Consent Script
The following script is read verbatim by a RYDGE Media team member during the client onboarding call:
RYDGE Team Member: "As part of our service, we send automated text message alerts to notify you when a new lead comes in through your campaign. These are lead notification messages, not promotional texts. We typically send messages as leads arrive, so frequency varies based on your campaign activity. Message and data rates may apply depending on your carrier plan.
At any time, you can reply HELP to any message for assistance, or reply STOP to opt out completely and stop receiving messages. Our Terms of Service are available at rydgemedia.com/terms and our Privacy Policy is at rydgemedia.com/privacy.
Can I confirm you'd like to receive these lead alert text messages at the number we have on file for you?"
Client: "Yes" / affirmative response
RYDGE Team Member: "Perfect. We'll send you a confirmation text shortly to confirm your enrollment. You can reply STOP at any time to opt out."
Following verbal consent, the client receives a confirmation SMS that reads: "You're enrolled in RYDGE Media Lead Alerts. Reply STOP to opt out at any time. Msg & data rates may apply. rydgemedia.com/terms"
Disclosures Provided at Opt-In
During the verbal consent process, the following disclosures are communicated to the client:
- Clear description of the service and message content (lead notifications)
- Message frequency disclosure (varies based on campaign activity)
- Standard message and data rates disclaimer
- Instructions for getting help (reply HELP)
- Instructions for opting out (reply STOP)
- Link to Terms of Service: rydgemedia.com/terms
- Link to Privacy Policy: rydgemedia.com/privacy
- Explicit request for consent ("yes" or affirmative response)
- Confirmation of enrollment via follow-up SMS
Data Handling & Privacy
Mobile phone numbers collected for the SMS program are used solely to deliver the lead alert notifications described above. We do not sell, share, or transfer mobile phone numbers to third parties for their marketing purposes. Numbers are stored securely in our CRM and are removed from the SMS program upon receipt of a STOP reply or written opt-out request.
For complete details on how RYDGE Media handles personal data, please review our full Privacy Policy.
Contact
For questions about this SMS Consent Policy or to request removal from our SMS program, contact us at: hello@rydgemedia.com